Fire causes Wells Fargo customers to lose access to accounts


Wells Fargo customers are having a hard time accessing their account information Thursday morning.

"We want our customers to know that this is a contained issue affecting one of our facilities, and not due to any cybersecurity event or attack".

A customer service representative reportedly said it is a nationwide outage.

The bank then tweeted that the system issues were due to a power shutdown at a Wells Fargo facility.

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Some customers are also reporting the issue is impacting ATMs and credit cards. Wells Fargo tweeted that the issue was causing outages and it was "working to restore services as soon as possible". The Wells Fargo Twitter account posted about the system failure, apologizing for the outage and asking patrons to check back for further updates. "We apologize for the inconvenience", Wells Fargo spokesperson Jennifer Langan told ABC News.

Last Friday - a typical pay day, the company's online banking and mobile app wasn't working.

Customers who have tried to access Wells Fargo online get a message about technical issues.

Whether the backups failed, or the shutdown caused a cascading fault that affected other data centers and took out the rest of the bank's online presence, isn't known at this time.