CenturyLink engineers and technicians identified a network element that was impacting customer services and are addressing the issue in order to restore services. The late-night response to the Portland outage was especially jarring for some, considering they received loud, late-night mobile phone messages explaining that their 911 services were out.
A nationwide CenturyLink outage is affecting emergency call services for some people in western Washington on Thursday.
CRESA said as of Friday morning that 911 services have been restored in Clark County but that its still experiencing intermittent reports of 911 call failures.
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As of 8 a.m., technical issues with the 911 system were resolved, Procopio said.
The outage hit 911 service across the country, according to the Federal Communications Commission, which announced Friday that it's launching an investigation.
"When an emergency strikes, it's critical that Americans are able to use 911 to reach those who can help", Pai said. We apologize for any inconvenience this caused customers.
"#SLC government is now experiencing issues with our phone and internet services related to a nationwide problem".
According to NewsWeek, Centurylink services have been down most of the day, and customers have been having trouble getting in contact with CenturyLink's support department.