A transgender woman who was just starting hormone therapy hit a roadblock when a local pharmacist refused to fill her prescription. "I didn't want to answer why I had been prescribed this hormone therapy combination by my doctor".
"I was finally going to start seeing my body reflect my gender identity and the woman I've always known myself to be", Hall wrote.
She said the pharmacist also refused to give back her prescription note, meaning she couldn't get it filled at another pharmacy.
"He did not give me a clear reason for the refusal", Hall said in the complaint.
Although Hall acknowledged that CVS had received a flawless score from the Human Rights Campaign for its policies related to LGBTQ equality ― a fact also touted in the company's statement ― she said "measures should be in place to ensure no other customer is humiliated like I was".
The pharmacist wouldn't give the prescriptions back to her, Hall wrote, so she had to ask her doctor to call them in to another pharmacy.
Hall said she reached out to the CVS corporate office multiple times, but no one ever addressed her concerns.
The company apologized on social media Friday, noting that the pharmacist is also no longer employed by CVS.
The statement said the pharmacist violated company policies and "does not reflect our values or our commitment to inclusion, non discrimination and the delivery of outstanding patient care".
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The woman had been told by a doctor that her baby had stopped developing, and her options were surgery or the medication.
The Arizona State Board of Pharmacy is investigating after Nicole Arteaga described in a viral Facebook post how she was publicly humiliated when attempting to fill the prescription to end her pregnancy - a pregnancy she wanted, but needed to terminate because she would ultimately miscarry.
A pharmacist working for CVS in Arizona refused to fill a trans woman's hormone prescription and is no longer employed by the company, according to statements released from the woman, Hilde Hall, on Thursday and the company on Friday.
I transferred all of my prescriptions there so that I never again have to see the pharmacist who discriminated against me.
CVS says it has a history of supporting LGBTQ rights, helping to develop a guide for pharmacy care for gay, lesbian and transgender customers.
'Obviously it's a sensitive matter, and we have to approach it delicately, ' he said. She said she chose the medication instead of undergoing an invasive medical procedure.
Walgreens pharmacists are allowed under a company policy to walk away from filling a prescription if they have a moral objection, the company said in a June statement.
It was unclear late Thursday whether CVS has a similar policy.
Hall said she felt devastated by the rejection.
We are very proud to have earned a ideal score on the Human Rights Campaign's (HRC) Corporate Equality Index for the past four consecutive years for our policies and practices related to LGBTQ equality.