Apple's getting sued by MacBook owners over keyboard failures


Barbaro, meanwhile, bought his MacBook Pro in November, 2016, and its space key and caps lock became unresponsive in July, 2017. This was first spotted by AppleInsider, which also has access to the lawsuit statement. Declaring all MacBook Pro keyboards since late-2016 "defective" due to a design failure, the petition demands that Apple recall the laptops and replace the keyboards with something new "that just works".

The claim contends that "Apple has failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook" and that even after fix the issue reoccurs.

On Friday, May 11, Apple was hit with a class-action lawsuit, filed in the northern district of California, on behalf of two MacBook owners, Zixuan Rao and Kyle Barbaro, who allege that Apple knew about the design flaws of the keyboards (which contain its "butterfly" key design that's meant to make them more comfortable and responsive) before they went on sale. The suit claims that the keyboard is designed in such a way that it resists very little amount of debris or dust.

A federal class action lawsuit was filed against Apple over the defective MacBook or MacBook Pro "butterfly" keyboards. "As numerous online consumer complaints describe, not long after consumers purchase the MacBook, their keyboard begins to suffer from a host of problems including keys sticking, keystrokes failing to register, keys typing a letter or command multiple times even though it was struck only once, and keys simply not working at all".

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Apple's much-defamed keyboard design has bugged many customers since the day of its launch.

Despite awareness of the defect, Apple touted-and continues to tout-the MacBook as having a superior and highly responsive keyboard, with "four times more key stability than a traditional scissor mechanism.' Apple's representations regarding the MacBook's keyboard were false". Whether the keyboards are eventually fixed in a newer model remains to be seen, but for now, exercise some caution when buying a new Apple laptop, particularly if you type a lot. Apple introduced the butterfly mechanism with its 12-inch MacBook in 2015. The lawsuit also claims that Apple knew about the defect before the product launched, and it failed to inform consumers about the problem.

When a user reports a faulty keyboard, they can bring it to an Apple Store for fix. This includes reimbursement for the purchase of replacement laptops. They are demanding Apple to publicly acknowledge the design issues with its butterfly keyboard. For users out of warranty, the top case costs $350 for the MacBook, and $700 for the MacBook Pro, according to The Outline's Casey Johnson, who claimed "The New MacBook Keyboard is Ruining My Life".